The inside story of Apple's design process during the golden age of Steve Jobs Ken Kocienda played pivotal roles in the creation of both Safari and the original iPhone. One of the hardest problems - and biggest risks - of the first iPhone was the development of a multitouch keyboard. I placed this formidable responsibility squarely in Ken's hands, and the success of the keyboard emerged from his insights, collaboration and dogged pursuit of excellence. He now offers readers, in his own words, a window into his experiences and insights from the trenches.