Heather studied Pitman shorthand at school and then at secretarial college in England; she later learned Teeline shorthand and now regularly teaches these. BakerWriteTM is based on her experience with these systems and 22 years as a secretary and PA - taking notes daily. She has been training and coaching secretaries, PAs and administrators since 2000. Heather had over twenty years' experience as a secretary and PA before setting up Baker Thompson Associates Limited in 2000. The company specialises in the training and development of secretarial and administrative staff, www.bakerthompsonassoc.co.uk. She now travels all over the world working with companies to enable their staff to work more effectively.